Skill Set Desired:
eApps is a technology firm that offers high end managed hosting
services. We are seeking an energetic Technical Support Representative
for our growing operation. This is a full time entry level position,
with an opportunity for advancement. The ideal candidate will meet the
following skill requirements.
Required Skills:
- Great problem solving skills -- has
the ability to analyze a customer's problem and take ownership of the
resolution process
- Excellent communication skills --
feels comfortable interacting with customers and associates
- Good Judgment -- knows when to
stick with a problem and when to seek assistance
- Self Starter -- has a high energy
level and is comfortable producing a high volume of work
- Solid networking foundation --
has a fundamental understanding of servers, switches, routers,
firewalls, network security, VPN
- Linux.Unix operating systems knowledge
-- is experienced with Linux and/or Unix
- Some application server knowledge --
has exposure to application and mail servers (Apache Tomcat, JBoss,
SendMail)
- Some relational database knowledge
-- has exposure to MySQL, PostgreSQL or other databases
- Good understanding of Internet protocols
-- understands common protocols such as HTTP, SMTP, POP3, DNS
- Flexible work hours -- this
position will require odd work hours such as late evenings and weekends
The successful candidate will experience:
- Fast paced environment --
entrepreneurial, positive, and dynamic
- Learning opportunities --
environment that encourages personal growth and education
- Advancement -- opportunity to
assist in developing our technical support function and assume
leadership responsibilities in the future
- Challenges -- support a network
that includes application servers, mail servers, databases, and complex
network configurations
- Great workplace -- people that
support each other and work as a team
- Rewards -- company that rewards
individuals based on their contribution to the success of the company
Comments/Notes:
The Technical Support Representative will be responsible for resolving
technical support requests from customers. The person in this position
must take ownership of the customer's problem or request, and know when
to escalate it to our senior technical experts. Flexibility in work
hours is required.
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